Choose a valuable role for the agent
We define the outcome, the work it needs to handle and where human judgement must remain.
03 · Service
AI Automation + Controlled Agents
We build AI agents that save time across sales, customer service, operations, reporting and more. Each comes with an AI Authority Map, so you know what it can do and who is in charge.
From €10,000. Your exact scope and fee are agreed before work begins.
What it is
Give AI useful work, with clear authority.
AI agents can do far more than basic admin. They can bring together information, follow a multi-step process, prepare decisions and take agreed actions across your existing systems, while your people stay in control.
Best for
When important work involves gathering information, making routine decisions, preparing outputs and moving tasks between people or systems.
What you leave with
A working AI agent and its Headland AI Authority Map, with agreed permissions, approval points and named people responsible for managing it.
What we do
Three clear parts, built around your business.
Connect the tools it needs
The agent can work with approved email, CRM, documents, spreadsheets, knowledge and business systems.
Set the authority and the people in charge
We create your AI Authority Map, configure its permissions and test its limits. We agree who can approve changes, who can make them and who checks the output, then train those people.
What this could look like
Useful work the service can support.
- Research accounts and prepare sales briefs
- Draft follow-ups and identify next actions
- Handle and route customer enquiries
- Prepare reports and management updates
- Coordinate operational workflows
- Monitor information and flag exceptions
- Analyse trends across quality and operations
- Prepare laboratory and quality reports for human review
Business benefits
What changes for your team.
More capacity without more handoffs
Agents can carry multi-step work forward instead of leaving every stage for someone to chase.
Faster response and follow-through
Sales, service and operational work can keep moving while exceptions come back to the right person.
Grow capacity with confidence
Clear limits and named people in charge make it easier to trust the agent with useful work and spot when it needs attention.
Worked example
Quality and laboratory reporting.
An agent could read approved laboratory results, batch data and quality records, analyse trends, prepare charts and draft a quality report. It could flag out-of-trend results to the quality team.
People approve every conclusion, deviation and report.It can never release a batch or change a validated record.Could AI Automation + Controlled Agents save your business time or money?
Tell us where work is slow, costly or frustrating. We will give you an honest view of whether this is the right place to start.
Book a free call